Frequently Asked Questions
Why was my purchase in the WIP store refused?
Have you just made a purchase in the WIP store and it has been refused? There may be several reasons for this refusal:
- The number of points required to obtain the product is not sufficient.
- You have collected points following suspicious purchases.
- You have violated the General Conditions of Use.
- If you think that the above does not apply, you can send a request to our Customer Service along with supporting documents of the purchases corresponding to the allocation of your points.
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