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Frequently Asked Questions

FAQs
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WIP loyalty program
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Why was my purchase in the WIP store refused?

Why was my purchase in the WIP store refused?

Have you just made a purchase in the WIP store and it has been refused? There are two possible reasons for this refusal:

  1. You have accumulated points following suspicious purchases.
  2. You have violated our Terms and Conditions.

If you feel that your situation does not apply, please contact our customer service : we will be delighted to assist you.

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