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Frequently Asked Questions
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My gift cards
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Why haven't I received my gift cards?

Why haven't I received my gift cards?

You may not receive your vouchers for the following reasons:

  • Your gift card encountered a technical issue during its generation.
  • Your gift card faced a stock issue, making it unavailable.

No worries! In these cases, we guarantee either:

  • A full refund of your order (your order and the associated cashback will be canceled).
  • A refund for the git cards that couldn't be generated (your order will still be validated, but the cashback will be recalculated accordingly).

Feel free to write to us: our team will be happy to assist you!

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