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Frequently Asked Questions

My account
I can’t sign into my Widilo account

I can’t sign into my Widilo account

If you're having trouble connecting to our site, here are a few tips to help you:

  • Clear your browser's cache
  • Clear your cookies and/or check that your browser accepts them.
  • Try logging in using private browsing

You can also try logging on to another browser to find out whether it's the browser in question that's blocking or your account. In addition, if you registered via Facebook, Google or Apple and didn't create a password afterwards, you must log in via the same means. You won't be able to use any other login method. If you still can't log in after this, please contact our customer service department, explaining the problem precisely and attaching a screenshot to your message.

You can also try this solution:

  • Right-click > Inspect
  • Application tab > Storage
  • Clear site data
  • Refresh page
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